SHIPPING & RETURNS

SHIPPING POLICY

Delivery Method

We will deliver your online order to your shipping address via our assigned courier service.

 

Delivery Charges
Peninsular Malaysia 1000g - 1999g (RM10.00), 2000g - 9000g (RM12.00), 10000g & above (RM13.00)

Sabah & Sarawak: Please contact our authorized dealer HJ. FAHZMI +60148931333

 

Estimated Delivery Timeline

Peninsular Malaysia                 : 3 - 5 working days

Sabah & Sarawak                     : Please liaise with our authorized dealer

 

If you have not received any delivery update after a week from the date of order, please contact our customer care team via our Contact Us page. 

If you have entered the wrong address or name in your online order, please contact our customer care team via our Contact Us page.

 

To track your order, please contact our customer care team via our Contact Us page.

RETURN & EXCHANGE POLICY

  • Store Purchase: Return within 7 days from the date of purchase of the product(s).

  • Online Purchase: Return within 7 days of receiving the product(s) ordered from the www.botindustries.com.my online store.Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging.

  • Any product returned after 7 days from order date is not eligible for refund.

  • For exchanges to product(s) of equivalent or lower price, no refunds will be given. 

  • For exchanges to product(s) of a higher price, you will be required to pay the difference 

  • Product(s) sold at mark down prices due to defect cannot be returned.

  • Only product(s) purchased in Malaysia can be exchanged or returned.

  • A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times.

  • BOT Industries International Sdn Bhd reserves the right for final decision.

  • BOT Industries International Sdn Bhd reserves the right to amend this policy at any time without prior notice.